Privacy Policy
Last updated: October 2026
At Leak Detection Plainfield, accessible from https://leakdetectionplainfield.com, one of our primary priorities is the privacy of our visitors. This Privacy Policy document details the types of personal and diagnostic information collected and recorded by our website and how it is utilized.
1. Information We Collect
When you contact us through our website contact form or telephone dispatch line, we may collect personal contact and property details including:
- Your full name and contact telephone number
- Property postal code and municipality (e.g., Plainfield, Joliet, Naperville)
- Description of suspected plumbing symptoms (e.g., meter movement, high bill spikes, warm floor areas)
- Technical inspection notes and on-site acoustic or thermal diagnostic observations
2. Purpose & Use of Collected Information
We use the information we collect strictly to coordinate and deliver diagnostic field services, including:
- Dispatching independent diagnostic technicians to your property
- Providing accurate telephone estimate ranges and appointment confirmations
- Generating written diagnostic reports detailing leak locations and photos
- Preventing automated bot submissions via our on-page Visual Canvas CAPTCHA and honeypot security filters
3. Zero Email Display & Communication Protocol
In accordance with our platform privacy standards, customer inquiries are managed via telephone communication ((815) 418-0972) and structured AJAX submission endpoints. We do not display public email addresses or sell customer contact lists to third-party telemarketers.
4. California Consumer Privacy Act (CCPA/CPRA) & Consumer Rights
Under the CCPA and CPRA, California consumers and property owners have the right to:
- Request disclosure of the categories and specific pieces of personal data collected
- Request the deletion of any collected personal data
- Opt-out of the sale or sharing of personal data (we do not sell personal data)
- Request correction of inaccurate personal information
5. Cookies & Web Analytics
Leak Detection Plainfield utilizes standard technical session cookies and server log files (including IP addresses, browser types, Internet Service Providers, and timestamp records) to analyze aggregate site performance, prevent denial-of-service attempts, and ensure fast Core Web Vitals delivery. Log files are not linked to personally identifiable information.
6. Third-Party Services & Maps
Our website embeds interactive maps via Google Maps to visualize service territory boundaries. Google Maps operates under the Google Privacy Policy. We encourage visitors to review their respective privacy policies regarding location data.
7. Inquiries Regarding Your Privacy
If you have any questions or require additional details regarding our privacy disclosures, please contact our dispatch desk by calling (815) 418-0972.